Legal
Refunds & Cancellation Policy
Last updated: 13 August 2026
The Cordon is a digital subscription publication operated by The Cordon, based in Bengaluru, Karnataka, India. This policy explains how cancellations and refunds work for your membership.
Cancelling your membership
You can cancel your membership at any time by emailing admin@the-cordon.com from the address linked to your account. When you cancel, your membership will not renew for the next period, and you keep access to member content until the end of the period you have already paid for.
Refunds
Because The Cordon provides immediate access to digital content, memberships are generally non-refundable once the period has begun. However, we want members to feel the publication is worth their money, so:
- 7-day cooling-off: if you request a refund within 7 days of your first payment and have not made substantial use of member content, we will refund your payment in full.
- Billing errors: if you were charged incorrectly or twice, we will refund the incorrect amount in full.
- Renewals: if an annual membership auto-renews and you contact us within 7 days of that renewal charge before making substantial use of member content, we will cancel and refund it.
How refunds are processed
Approved refunds are processed through our payment partner, Razorpay, to your original payment method. Once approved, refunds are typically completed within 5–7 business days, though the exact timing depends on your bank or card provider.
How to request a refund
Email admin@the-cordon.com with the email address used at sign-up and a short note about your request. We aim to respond within 2 business days.